Something to check, or something gone wrong.
Most questions are answered by the tracking page. For everything else the ops desk answers on a working day.
Track a consignment
Enter the 9-digit LRN printed on your Lorry Receipt or any carton tag. No account needed.
Open tracking →Talk to a person
Ops desk on 1800 200 4455, or email and we will come back the same working day.
Contact us →Raising a shortage or damage claim
Freight claims turn on evidence gathered in the first hours. This is the order that keeps a claim alive.
- 1
Report within 7 days
Claims must be reported in writing within 7 days of delivery — after that the carrier's liability lapses.
- 2
Keep the packaging
Photograph the carton, the seal and the contents before unpacking further. Tags carry the box AWB the claim is filed against.
- 3
Note it on the POD
Ask the driver to record shortage or damage on the proof of delivery at the point of handover.
- 4
Send the LR and invoice
Email the Lorry Receipt number, the commercial invoice and photographs to the ops desk.
Owner risk vs carrier risk. Goods move at owner's risk unless carrier risk (FOV) was opted for and charged at booking. Check the Risk Coverage field on your Lorry Receipt before filing.
Still stuck?
The ops desk can pull the scan history and the carrier's own record for any LRN.